Rider Help

Occupational accident insurance provides benefits for medical expenses, disability, loss of life, survivors’ payments, and breakage of covered injuries directly caused by a work-related accident. For Dakoo’s delivery agent, this policy applies to every delivery, from when you click “Accept” until your customer receives his order.

Try these troubleshooting tips if you are having issues with your device or app:

• Try to close the application by force and reopen it.
• Make sure you have downloaded the latest version. You can update the application. Sometimes the problem will be solved by uninstalling and reinstalling the application.
• Check the strength of your signal. If the signal is weak, your device cannot send or receive the required data.
• Make sure there is enough storage space on your device.
• Make sure your phone’s operating system is updated to the latest version

You will be paid for deliveries you complete according to the formula for your city. Search the video link to understand your earnings.

• Daily incentives
• Daily sign-up incentives
• Weekly incentives
• Sales or distance incentive.
• 100% of the tips you earn!

If you still have questions, contact the franchisee in your area or ask your co-delivery agents.

Dakoo is paid weekly by direct deposit for all deliveries completed between Monday and Sunday of the previous week (the week ends on Sunday at midnight IST and deliveries completed Monday after 12:00 will be processed the following week). Payments are transferred directly to your bank account, and it usually takes 2-3 days to appear, so earnings that you did not withdraw immediately should appear in your bank account on Wednesday or Thursday.

From time to time, you may need to request a payment adjustment. If you suspect that you have not been paid correctly for a certain job, please contact the Support in the Help Center and provide the following information:

• Deadline
• Merchant
• Images that show a returned item, its status during delivery, or an image of the application
• The reason why you request a payment adjustment

Deliveries can be canceled for various reasons:

• The store is closed due to a private event, an emergency, or a change in working hours.
• The merchant is too busy receiving new orders.
• The merchant cannot accept payments due to problems with the phone.
• The customer chooses to cancel his order.

Look for a pop-up message in the Fleet app that notifies you of the canceled order and how much you earned.

You can tap Delivery in the menu in the upper left corner of the screen to see the earnings of all your deliveries. Cancellation of customers is seen for a delivery that is canceled by the customer and cancellation for deliveries that have been canceled for any other reason.

Delivering during peak hours helps you maximize your profits! We have found that our busiest times are:

Every day from 11:00 to 14:00. The demand increases as customers place their orders in advance to plan the delivery with lunch break and lunch prepration

Every day from 17:30. – 9:30 p.m. At night, demand increases as customers order dinner or prepares dinner. This is the busiest time of the day.

Weekends (Friday, Saturday, and Sunday) are the ones that have the highest demand.

Because you are an independent contractor, Dakoo does not withhold taxes on your earnings. If you are not sure how to report this income, we recommend that you take professional advice from any CA.

If you pick up an order or item that is damaged or incorrect, contact the customer and work it up. Sometimes customers do not want to wait and want to continue with the delivery.

Ask the dealer to replace the incorrect or damaged item immediately.

NOTE: always notify your customer of any changes or if you are running late

Let us know as soon as possible if your delivery contains an undeliverable item, and you are unable to ship it. Contacting us will help ensure that we remove this article from our platform and that the delivery does not affect the status of your Dakoo delivery agent account.

Items that cannot be delivered include the following:

• Controlled substances
• Live animals
• Weapons

Customers can now choose to go ‘contactless’ and have deliveries delivered to their front door.
During check-out, customers are asked to choose their delivery preference. When you start delivering, you will see clear instructions on how to deliver the order.

Customers can choose to meet ourside, have it delivered directly, or leave the order in front of the door. You can find your customer’s delivery instruction in the delivery details of each order.

If a customer requests to change his/her order, he must cancel the delivery and place a new order.

If a customer asks you to place an order elsewhere than in the Dakoo Delivery Agent app, please do not go to the new address, unless it is within 500 meters.

Depending on the ordered items, you may need to take customer’s signature before completing the delivery, in addition to scanning a valid photo ID. When a delivery requires the customer’s identity or age to be verified, they will be notified in the app or with automatic notification when the delivery begins. In such case, a reminder will be sent to you also, as soon as you reach the delivery address of your customer.

Always make sure that the name of the customer on your application matches the identification they offer.

A delivery that requires a customer identification or signature must include the following:

• Tobacco
• Electronics
• Jewels
• Large order totals

For regular deliveries, you can ask the customer’s name on order and see if it matches the order name you have in your app.

Always do your best to communicate with the customer when you reach at the delivery address. A 5-minute countdown timer will appear when you arrive, and if you are unable to contact or find the customer within the time limit, you can set the delivery status to “No one available”.

If you complete the delivery and confirm, that it did not reach the customer, you may be asked to return non-food items

If you are unable to complete a delivery or need to cancel, touch the HELP icon on the delivery screen and select the reason why you are unable to complete the delivery. Depending on the delivery phase you are in, you will receive the necessary assistance.

Use this feature only when absolutely necessary. The cancellation of deliveries creates a bad experience for both customers and the fleet. We review cancellations regularly, and regular use of cancellations may be grounds for suspension.

In case you are unable to deliver to the customer sucessfully(for example, if the customer was not available), you will be asked to return all non-food or perishable items. If your Fleet app can automatically detect returnable items, it will create a return to the pickup location. Once you reach the destination of the return, the application will ask you to notify us about return.
Once the return has been completed, you will receive the total earnings for the delivery of your return.

Dakoo offers prescription drug delivery to select retailers on our platform.
If you receive a prescription, read the following health and safety information:

• Remember that you are dealing with personal health information. The law requires healthcare information to be kept confidential and secure; do not tell anyone else about a patient’s medication.
• Avoid making your application open and visible to others who do not need to see your delivery information.
• All medicines will be in sealed packages; do not try to open the package or change it otherwise.
• Contact the support if the medicine packaging is damaged. Never dispose of or take home the medicine package.

Yes! If you want to deliver in another city, you just have to go “online” in that city. The Fleet app will use location services to determine where you are and whether Dakoo is available there. If it does not change immediately, try again in a minute or two and make sure your location services on your device are turned on. Before that contact your regional franchisee for approval.

As a Dakoo delivery agent, you are an independent contractor. This means that you are responsible for all expenses incurred on the platform during delivery, including parking fees and charges and fines for traffic offenses.

At Dakoo, we want you to always feel safe and comfortable when handling our product. Nothing is more important to us.

If you are involved in an incident that you believe threatens your personal safety, first call local authorities by calling 100 or your local non-emergency helpline. Then contact us as soon as possible via the customer service. A member of the Dakoo team will get back to you soon.

Note that the use of this form is only required for customers who need security-related assistance and are strictly enforced.

Using your Dakoo delivery bag is the best way to maintain food quality. The bag is insulated and designed for hot and cold food. Make sure you keep the bag safe so that the items are not damaged during transport.

If you need to order a new Dakoo delivery bag, you can ask your regional franchisee.

Finishing deliveries as quickly as possible, will increase your tips. So it’s smart to only accept deliveries that you know you can accept on time. If the application determines that many of your recent deliveries have been delayed, you will no longer be accepted for delivery.

If your order is canceled:

If you have already completed your pickup and your delivery is canceled, you can throw away or keep any food. If the order contains items that are not food or perishable, you may need to return the order.

If your order is rescheduled:

The Dakoo platform can know when an order has the potential to be late. It is based on where you are traveling before you reach the merchant to pick up a delivery. In chain orders, you can also indicate when the first order may take longer than expected.

In these cases, the order will be transferred to another Dakoo delivery agent in a better position to deliver the order faster. Do not worry; it will not negatively affect your account in any way.

We believe that all Dakoo delivery agents can be successful on the platform. Here are some tips for delighting customers and maximizing tips.

Communication is the key.

“Hello, I’m your Dakoo delivery agent.”

Good communication with customers is essential. By staying in touch with the customer, they can know the status of their order, keeps them informed and makes waiting smooth as well as issue free. Are their order delayed? Send a quick text message to your client informing them about the delay. If you had to place an order as soon as you arrived at a restaurant (sometimes it’s good to call in advance!), Let them know the estimated waiting time.

We recommend introducing yourself and contacting them if:

• An article is not available, and a replacement is required.
• There is a delay in the order due to heavy traffic or delay of merchants.
• You struggle to find the customer at the place of delivery

Fast deliveries, happy customers

Go straight to the pick-up location and then straight to the delivery address when making deliveries to ensure customers receive their items as quickly as possible.

• Always tap “Start Pick-up” and “Start Drop-off” before heading to the correct location.
• Delivery the order at your customer’s front door if possible.
• Do not confirm the delivery until you have successfully delivered the items to the customer

Become a Pick-up Pro.

Order Pick-up at the merchant is one of the most important parts of the Dakoo delivery agent. We recommend:

• Call or send an SMS to the customer if an item is not available to request a replacement.
• Mark items as unavailable if you cannot reach the customer

Presentation counts

Customers do not like to receive cold food, items that were damaged during transportation, or food that was moved too much in its box. Use it if you have a Dakoo bag!

Manners matter

Smiling, thanking, and using the customer’s name is very helpful. Picking up napkins and addons also shows the customer that you have thought ahead.

Happy delivery!